Before the treatment, you will receive a phone call to ensure you do not show any COVID-19 symptoms and have completed the self-assessment above
If you are a NEW PATIENT, complete the digital intake form available with your appointment confirmation e-mail IMMEDIATELY after booking, so contact tracing can be done efficiently if the need arises.
TWO days (48 hours) before EACH treatment, you will receive a reminder e-mail. Within that e-mail, you will need to confirm your treatment AND complete the COVID-19 prescreening form by clicking the "COMPLETE COVID SCREENING" red button.
We ask you to bring a facemask for your treatment, and we may check your temperature on arrival. Masks are now mandatory during your entire visit with us.
We ask you to cancel your treatment if you have travelled outside the province in the past 14 days or showed symptoms, or came into contact with anyone who showed signs of COVID-19 in the past 14 days.
If you are a high-risk patient or immunocompromised, you may be asked to cancel or postpone your treatment if the risk to you outweighs the benefit of the treatment.
RMTs may ask you about extensive contacts with individuals outside the immediate family or work connections that may increase the risk of COVID-19 transmission.
RMTs will cancel your treatment if you do not meet the prescreening criteria.
First Level Protection (Elimination)
Arrive within 5 minutes of your treatment to ensure social distancing. If you arrive more than 5 minutes before your treatment you may need to wait before we can see you. Arriving too early puts other patients at risk.
We limit the number of patients in the reception area to ONE for the duration of the pandemic.
To ensure social distancing, we have standardized all treatment durations to 60-Minutes.
The therapists are working staggered shifts to improve social distancing.
The inside of the treatment room doors now displays a sign that requires you to knock before you leave the room. This ensures social distancing by confirming there is no other person in the lobby or the clinic when you leave the treatment room.
To reduce the potential of transmission, we ask you to come for your treatment unaccompanied by family or friends.
Prepayments may be required to shorten the amount of time you spend in the clinic post-treatment
To limit unnecessary object touching, we recommend you pay your RMT directly by asking the therapist for direct billing with your insurance or via e-transfer as follows:
We have installed a sneeze shield in the reception area to create a physical barrier between receptionists and patients.
We have eliminated the sitting area in the lobby, and access to the clinic is only going to be available 3-5 minutes before your treatment.
Third Level Protection-Administrative Measures
Several posters from BC's Center for Disease Control have been posted on the clinic's main door and the doors of each treatment room, by sinks, in the proximity of the reception desk and hand sanitation station, and both bathrooms on our floor.
The garbage containers are foot-operated and labelled with "use foot pedal only" message to reduce surface touching.
For the duration of the pandemic, we have eliminated the last-minute cancellation and the no-show fees when related to COVID-19 symptoms (to be taken in good faith). However, not completing the COVID-18 screening within the two-day requirement and failing to notify us about cancelling your appointment, may result in a charge to your account.
Following the conclusion of your treatment, future appointments can be booked with your RMT in the treatment room.
We have eliminated the water fountain, chocolate jar, business cards and all promotional items from the reception area.
We have eliminated table warmers, extra padding and blankets from treatment rooms to reduce cross-contamination opportunities.
All invoices will be e-mailed to you by your RMT, and no printed invoices are available.
As we do not control the common areas in the building, we ask you to use them with caution, understanding the increased possibility of virus transmission.
Fourth Level Protection (PPE)
All therapists will be wearing PPE as per the Provincial Health Officer's requirements or as mandated by the College of Massage Therapists of BC.
Masks are now mandatory during your entire visit with us.
Thorough disinfecting and cleaning the treatment room before and after your treatment, including massage tables, sinks, doors knobs, clothing hangers and chairs
Therapists are to wash their hands regularly during the treatment, especially when working on different parts of the body.
Regular disinfecting and cleaning of the common area
All linen is washed and sanitized by professional laundry services and is packaged in sealed plastic bags until usage.
Vinyl pillowcases that are sanitized after each patient are being used during treatments
Hand sanitizer is located at the entrance of the clinic, to be used when entering the premises.
Paper tissue is available in all treatment rooms and reception areas.
To adhere to and ensure the sanitation protocols mentioned above, we have increased the time between patients to 15 minutes.
We will have to cancel your appointment if:
You currently experiencing any of these symptoms:
Severe difficulty breathing (e.g. struggling to breathe or speaking in single words)
Severe chest pain
Having a very hard time waking up
Mild to moderate shortness of breath
Inability to lie down because of difficulty breathing
Chronic health conditions that I am having difficulty managing because of difficulty breathing
Fever*, chills, cough or worsening of chronic cough, shortness of breath, sore throat, runny nose, loss of sense of smell or taste, headache, fatigue, diarrhea, loss of appetite, nausea and vomiting, muscle aches.
Or you have:
Tested positive for COVID-19
Knowingly been exposed to someone with COVID-19
Recently traveled to an area with a high infection rate OR Outside Canada
Been in an area where social distancing was not properly observed
Travelled to an area to which mandatory quarantining is required upon return
Been to a nursing home
Provided care or have close contact with a person with confirmed COVID-19
If you have experienced any of the above, please reschedule your appointment for 14 days from now.
To help you make the right decision follow the instructions from Health Canada HERE . --------All individuals working in the clinic MUST complete a daily self-assessment and document it in the self-assessment daily log. We will notify you and cancel your treatment if your therapist or anyone working in our clinic, or a patient shows symptoms or has been diagnosed with COVID-19
Amazing Registered Massage Therapists
Great location, direct billing, extended hours and an overall exceptional environment.