When is Direct Billing not Available?

We are not able to provide direct billing for massage therapy when your insurance company cannot adjudicate. Here is a list when your insurance company will direct pay us for your treatment. Anytime outside these hours, you are fully responsible for the payment (Info provided by Telus Health to all E-Claims Providers):

Chambers of Commerce
24/7 with a short maintenance window at 11 pm EST.

CINUP
24/7 with a short maintenance window at 11 pm EST.

Cowan
Available 24 hours a day, 7 days a week, excluding maintenance periods.

Desjardins Insurance
No Direct Billing Available but we can submit claims on your behalf. You are responsible for the full payment amount.

First Canadian
24/7 with a short maintenance window at 11 pm EST.

Great-West Life
From 6:30 a.m. to 10:00 p.m. EST from Monday through Saturday. The system will be available on most statutory holidays, except when the holiday falls on a Sunday.

IA
Monday to Thursday from 6:00 a.m. to 10:00 p.m. EST
Friday from 8:00 a.m. to 10:00 p.m. EST
Saturday from 8:00 a.m. to 6:00 p.m. EST
Sunday from 8:00 a.m. to 6:00 p.m. EST
Same hours apply for the holidays unless specified otherwise.

Johnson Inc.
Available 24 hours a day, Monday through Saturday, and Sundays from 7 a.m. to 12 a.m. EST.

Manulife Financial
The hours of adjudication are as follows:
Monday to Friday: 5:30 am to 12:30 am EST
Saturday: 5:30am to 8:00pm EST
Sunday: 8:00am to 10:00pm EST

Maximum Benefit
24/7 with a short maintenance window at 11 pm EST.

Sun Life Financial
From 6:00 a.m. to 12:00 a.m. EST 7 days a week.

By |2018-01-04T21:29:59+00:00January 4th, 2018|0 Comments

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